Contact

Send a message

The more you can tell us up front, the fewer messages it takes. An order number and a photo usually settle it in one.

Name optional

Email We reply to this address.

What is it about?

Order number optional It is on your order confirmation email.

Message If it is about a damaged or missing order, describe what arrived.

We only use your address to answer you.

A damaged, incorrect or missing order

Email within 90 days with your order number, what went wrong and clear photos. Eligible orders are handled under the refund policy.
Where your order has got to

Tracking is emailed as soon as the order ships, and the delivery estimate is shown at checkout. See the shipping policy for what is covered.
What is in it, and how to take it

The flavors, collagen types, serving size, and allergen notes are all answered on the product page, and there is a longer explainer on collagen itself.
A privacy or data request

Use the same address and say what you want done. The privacy policy sets out the rights you can exercise and what we hold.

Soft Friday is a trading name of JRL Software Ltd.
Flat 1, Cerulean House
450 Oldfield Lane North
Greenford, London UB6 0GF
United Kingdom