Return and Refund Policy

Soft Friday
Last updated: August 1, 2026

Thank you for shopping at Soft Friday (softfriday.com).

This Return and Refund Policy explains our 90-day money-back guarantee and how we help if something goes wrong with your order. Soft Friday products are produced and fulfilled to order by our US fulfillment partner (Supliful) and shipped within the United States only.

If you have any questions, email us at contact@softfriday.com with your order number.

1. Overview

Purchases made directly through softfriday.com are covered by our 90-day money-back guarantee, subject to the terms below. Because our products are made to order / fulfilled on demand:

• We do not operate a mail-back returns warehouse for Soft Friday customers. Please do not send products back to us unless we expressly instruct you to do so in writing.
• We will honor eligible guarantee claims and work with you (and our fulfillment partner) to resolve defective, damaged, incorrect, or lost orders as described below.

2. 90-day money-back guarantee

Try your Soft Friday product for up to 90 days from the date it is delivered. If you are not satisfied, email contact@softfriday.com within that 90-day period with your order number and a brief description of your experience.

For an eligible claim, we will refund the product purchase price to the original payment method. You do not need to mail a product back unless we instruct you to do so in writing. The guarantee applies only to purchases made directly through softfriday.com and does not cover fraud, abuse, resale purchases, or products used contrary to their label.

3. Fulfillment issues

Subject to verification, we will offer a replacement or refund (at our discretion, or as required by applicable law) if:

• You received a damaged product or damaged packaging that affects the product;
• You received the wrong product or a misprinted / incorrect Soft Friday label relative to what you ordered;
• Your order is confirmed lost in transit by the carrier after the estimated delivery window; or
• There is another fulfillment error attributable to Soft Friday or our fulfillment partner.

Claims must be submitted within 90 days of the date you received the order (or, for lost packages, within 90 days of the original estimated delivery date).

4. What we do not cover

We cannot offer a return, refund, or free replacement where:

• The product was purchased from another retailer or reseller;
• The shipping address you provided was incomplete, incorrect, or undeliverable;
• The package was refused, abandoned, or left unclaimed;
• Delivery failed because of recipient-related issues (for example, inaccessible address or failure to arrange redelivery with the carrier);
• The product was used contrary to its label or damaged after delivery by the customer;
• The claim is fraudulent, abusive, duplicative, or connected with resale;
• Issues are reported after the applicable 90-day claim window; or
• Any other circumstance where our fulfillment partner will not cover a replacement or refund and applicable law does not require us to do so.

If a package is returned to the fulfillment center because of an address problem or because it was unclaimed, we may offer reshipment if the product is recoverable. Reshipment may require you to pay additional shipping or handling costs, and we cannot guarantee that returned packages can be recovered.

5. How to make a claim

Email contact@softfriday.com and include:

1. Your order number and the email used at checkout;
2. A clear description of the issue;
3. Photos (required for damage, defect, wrong item, or misprint claims) showing the product, label, and packaging as relevant; and
4. For lost packages: any tracking updates you have received.

We will review your claim and tell you whether a replacement or refund is approved. Approved replacements are typically put back into production and shipped within a few business days after approval. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.

6. Order cancellations

You may request cancellation by emailing contact@softfriday.com as soon as possible after placing your order.

If fulfillment has not yet accepted / started producing your order, we will cancel and refund you. Once an order has been accepted for production or shipped, it generally cannot be cancelled. In that case, this Return and Refund Policy applies instead.

7. Subscriptions

If you purchase on a subscription / recurring-order plan:

• You can cancel future renewals at any time before the next billing date via your account tools (where available) or by emailing contact@softfriday.com.
• Cancellation stops future charges; it does not automatically refund orders already produced, shipped, or delivered.
• Delivered subscription shipments receive the same 90-day money-back guarantee as one-time orders.

8. Refunds

Where a refund is approved:

• It will be issued to the original payment method used at checkout;
• Shipping charges that were free at checkout remain free (there is nothing additional to refund for standard free US shipping); and
• Processing times depend on your payment provider and may take several business days after we issue the refund.

9. Consumer rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your place of residence (including applicable US state law) or under UK law where it applies.

10. Contact

Soft Friday
Trading name of JRL Software Ltd
Email: contact@softfriday.com
Website: https://softfriday.com

Registered office:
JRL Software Ltd
Flat 1, Cerulean House
450 Oldfield Lane North
Greenford
London
UB6 0GF
United Kingdom