Shipping Policy

Soft Friday
Last updated: July 30, 2026

This Shipping Policy explains how Soft Friday (softfriday.com) delivers orders within the United States.

Questions: support@softfriday.com

1. Where we ship

We currently ship to addresses in the United States only.

We do not ship internationally at this time. We also cannot ship to US military bases (APO/FPO/DPO and similar addresses that our fulfilment partner cannot deliver to).

If your checkout address is outside our shipping area, your order may be cancelled and refunded.

2. Free US shipping

Standard shipping to eligible US addresses is free on Soft Friday orders.

We may introduce paid express options later. If an express option is offered at checkout, the cost and estimated timing will be shown before you pay.

3. How orders are fulfilled

Soft Friday products are produced and fulfilled on demand by our US fulfilment partner and shipped from US fulfilment facilities.

Typical timing (business days; estimates only, not guarantees):

1. Fulfilment / production: usually 1–5 business days after the order is accepted for fulfilment (larger or complex orders may take longer).
2. Transit (standard USPS domestic): usually about 2–4 business days after the package ships.
3. Transit (express, if offered): usually about 1–3 business days after the package ships.

Your total delivery time is fulfilment time plus transit time. Weekends, public holidays, carrier delays, severe weather, and peak periods can extend delivery.

4. Order processing and address changes

After you place an order, it is sent to fulfilment. For a short window it may still be editable or cancellable; once the order is accepted for production, address changes and cancellations are usually no longer possible.

Please double-check your shipping name, address, apartment/unit, city, state, ZIP code, and phone number at checkout. Soft Friday is not responsible for delays or failed delivery caused by incorrect or incomplete address details you provide.

If you need to correct an address, email support@softfriday.com immediately with your order number. We will help if the order has not yet been accepted for production.

5. Tracking

When your order ships, you will typically receive a shipping confirmation email with tracking information (where provided by the carrier). You can use that tracking number on the carrier’s website for updates.

“Delivered” status from the carrier usually means the package was left at the delivery location according to the carrier’s records. If tracking shows delivered but you cannot find the package, check with household members/neighbours and the carrier first, then email support@softfriday.com so we can investigate.

6. Delays and lost packages

Delivery estimates are not guarantees. Carrier delays can happen.

If your order is significantly past the estimated delivery window and tracking shows no movement, or the carrier confirms the package is lost, email support@softfriday.com. Eligible lost-shipment cases are handled under our Return and Refund Policy.

7. Failed delivery, refused, or unclaimed packages

If a shipment fails because of an incorrect address, refusal, or because it was left unclaimed, the package may be returned to the fulfilment centre, abandoned, or otherwise handled under carrier rules.

In those cases we are not required to refund or replace the order free of charge. If the product is recoverable, we may offer reshipment; additional shipping or handling charges may apply.

8. Customs and duties

US domestic orders do not involve international customs. We do not currently offer international shipping.

9. Risk of loss

Title and risk of loss pass to you upon delivery to the carrier, except where applicable law provides otherwise or where we agree a replacement/refund for a verified carrier loss under our Return and Refund Policy.

10. Contact

Soft Friday
Email: support@softfriday.com
Website: https://softfriday.com

JRL Software Ltd
Flat 1, Cerulean House
450 Oldfield Lane North
Greenford
London
UB6 0GF
United Kingdom